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1. 
Cover image for Restorative justice : ideas, values, debates
Restorative justice : ideas, values, debates
by 
Johnstone, Gerry.
This is also available as an e-book from:
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024533062&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2011
Excerpt: 
-- A restorative approach to offenders -- Shame, apology and forgiveness -- Mediation, participation
Available: Copies:
2. 
Cover image for Public relations disasters : talespin--inside stories and lessons learnt
Public relations disasters : talespin--inside stories and lessons learnt
by 
McCusker, Gerry, 1962-
Table of contents http://catdir.loc.gov/catdir/toc/ecip065/2005036004.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005036004-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005036004-d.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
a small 'c' -- Libel -- Lawsuit hard to swallow for PR people -- Lobbying -- PR hall of shame
Available: Copies:
3. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Problem. 31. Customers From Hell Are Customers Too. 32. The Customers From Hell Hall of Shame -- pt. 4
Available: Copies: