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1. 
Cover image for The one minute apology : a powerful way to make things better
The one minute apology : a powerful way to make things better
by 
Blanchard, Kenneth H.
Format: 
Books
Publication Date 
2004 2003
Excerpt: 
Apologizing.
Available: Copies:
2. 
Cover image for Streetwise business letters : 2,500 professionally written letters that will bring success to your business
Streetwise business letters : 2,500 professionally written letters that will bring success to your business
by 
Woods, John A.
Format: 
Books
Publication Date 
1999
Excerpt: 
--apologizing for a missed external meeting -- Meetings, external--canceling an external meeting -- Meetings
Available: Copies:
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