communication management -- Digital marketing -- Customer value and retention -- People, processes and physical

-- International marketing -- Marketing in emerging and developing countries -- Leadership in marketing -- Business-to-business

Management and Quality Improvement Processes -- Service Level Management -- Business Relationship Management

-- International marketing -- Marketing in emerging and developing countries -- Leadership in marketing -- Business-to-business

English language -- Business English.

: Cyber marketing and digital marketing -- ch. 12: Customer value and retention -- ch. 13: People

-- 14. Radical change -- 15. Managing the people aspects of implementation -- 16. Transforming the Human

assessment of people with disabilities -- 16. Assessment, careers, and business.