by
Grant, Kevin, 1968-
Format:
Books
Publication Date
2010
Excerpt:
) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points
by
Wreden, Nick.
ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html
Format:
Books
Publication Date
2005
Excerpt:
experience End-to-end customer service: 'The Customer Experience: Own It' ; Institutionalization of customer
by
Heller, Steven.
Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003015463.html
Format:
Books
Publication Date
2003
Excerpt:
-- Service learning: connecting community and design / Elisabeth Charman, Susan Agre-Kippenhan -- Fourth Year
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