Introduction: concepts and demarcation -- Supply chain management: concepts and demarcation -- Supply chain strategy -- Lean and agile supply chains -- Organisation of the supply chain -- Improving supply chain performance -- Customer service: a supply chain focus -- Supply chain management and internal dimensions -- Managing inventories in the supply chain -- Quality: a key concept in SCM -- Total cost of ownership: a supply chain perspective -- Supply chain and integrated logistics management -- Green supply chain management -- Specialised techniques of the supply chain -- Negotiations in the supply chain -- E-commerce and SCM -- Distribution and the supply chain -- Distribution management -- The role of transport in the supply chain -- Supply chain and the business environment -- Managing the global supply chain -- Wholesaling/retailing and SCM -- Government supply chain management.