Foundations of business communication -- Understanding business communication -- Listening, working in teams, and understanding nonverbal communication -- Communicating interculturally -- The writing process -- Planning audience-centered business messages -- Organizing and composing audience-centered business messages -- Revising audience-centered business messages -- Letters, memos, e-mail, and other brief messages -- Writing routine, good-news, and goodwill messages -- Writing bad-news messages -- Writing persuasive messages -- Information and technology -- Communicating information through the Internet and other technologies -- Finding, evaluating, and processing information -- Communicating information through graphs and other visuals -- Reports and oral presentations -- Communicating through reports -- Planning, organizing, and writing reports and proposals -- Completing formal reports and proposals -- Completing formal reports and proposals -- Giving speeches and oral presentations -- Employment messages -- Writing resumes and application letters -- Interviewing for employment and following up -- Special topics in business communication -- Format and layout of business documents -- Documentation of report sources.