Managing conflict at work! the art of communication

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Title:

Author:

Wilson, Jack.

ISBN:

9781556238901

Publication Information:

Chicago : Jack Wilson and Associates, 2001.

Physical Description:

1 DVD, 1 CD, 1 book (xv, 87 p. : ill. ; 26 cm.) ; in container 33 x 26 x 5 cm.

General Note:

Based on the book Managing conflict at work by Jim Murphy.

Abstract:

Conflict is a natural part of today's constantly changing business environment. This program shows how to turn conflict and other forms of workplace disagreement into opportunities for improvement.

Subject Term:

Conflict management.

Interpersonal communication.

Supervision of employees.

Added Author:

Wilson, Jack.

Brown, Rick.

O'Dowd, Mary.

Murphy, Jim, 1944-. Managing conflict at work.

Added Corporate Author:

Jack Wilson and Associates.

JWA Video (Firm)

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:AV-EQUIP	33168025411386	650.13 W749M 2001	1	Searching... Unknown

Helps readers understand the roots of conflict in their organizations, assess their current conflict-resolution skills, and devise new strategies to actively and assertively overcome the tensions and other disagreements that threaten productivity and cooperation.

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Summary

Summary