13. Supply chain management and development / B.G. Dale, D.M. Lascelles and A. Lloyd. 14. Difficulties and barriers to quality improvement / D.M. Lascelles and B.G. Dale -- pt. 4. Quality management systems, tools and techniques. 15. Quality management systems / B.G. Dale. 16. Management auditing / J.M. Askey and B.G. Dale. 17. Quality management tools and techniques: an overview / B.G. Dale, H.S. Bunney and P. Shaw. 18. Quality function deployment / G.R. Burn. 19. 'Taguchi methods' / J. Disney and A. Bendell. 20. Failure Mode and Effects Analysis / J.R. Aldridge and B.G. Dale. 21. Statistical process control / B.G. Dale and P. Shaw. 22. Benchmarking: a strategic and tactical perspective / R. Cross and P. Leonard. 23. The use of teams in quality improvement / B.G. Dale and R.J. Boaden -- pt. 5. Quality management case studies. 24. Girobank / S. Rowe, C. Gosling and B.G. Dale.

25. Introduction and development of Total Quality Management at Grace Dearborn Ltd / H.S. Bunney, G.A. Birchall and B.G. Dale. 26. John Cotton (Colne) Ltd / S.H. Ward and B.G. Dale -- pt. 6. Continuous improvement through quality management. 27. Managing quality / B.G. Dale.