Operations management in the hospitality industry

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Title:

Author:

Szende, Peter.

ISBN:

9781838675424

9781838675417

9781838675431

Edition:

First edition.

Publication Information:

Bingley : Emerald Publishing Limited, 2021.

Physical Description:

xxii, 252 pages : illustrations ; 26 cm.

Contents:

Understanding service operations strategy -- Designing service experiences -- Designing service environments -- Forecasting demand -- Inventory control -- Managing supply chains -- Organizing staff -- Managing capacity and waits -- Measuring quality -- Improving effectiveness and efficiency.

Abstract:

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization. This book spans a breadth of topics critical to today's operations leaders. Each topic surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features. Uniquely, the book is set out in standalone chapters that can be digested individually or together, allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, of a professional seeking tools, readers will gain valuable knowledge fron "Operations Management in the Hospitality Industry".

Subject Term:

Hotel management.

Hospitality industry -- Management.

Added Author:

Szende, Peter.

Dalton, Alec N.

Yoo, Michelle (Myongjee)

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIESDN	1:GEN-BOOK	002215103	647.94068 OPE	1	Searching... Unknown

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Summary

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.
This book spans a breadth of topics critical to today's operations leaders. Each topic surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features.
Uniquely, the book is set out in standalone chapters that can be digested individually or together; allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, or a professional seeking tools, readers will gain valuable knowledge from Operations Management in the Hospitality Industry.