Good service is good business : 7 simple strategies for success

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Title:

Good service is good business : 7 simple strategies for success

Author:

DeVrye, Catherine.

ISBN:

9781564145567

Personal Author:

DeVrye, Catherine.

Publication Information:

Franklin Lakes, NJ : Career Press, ©2001.

Physical Description:

xvi, 160 pages : illustrations ; 23 cm

Subject Term:

Customer services.

Success in business.

Customer services. (OCoLC)fst00885545

Success in business. (OCoLC)fst01137062

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:VGDBN	1:GEN-BOOK	000014236	658.812 DEV	1	Searching... Unknown

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Summary

Summary

Catherine DeVrye contends that SERVICE is a seven-letter word, and she reveals her seven simple, yet profound strategies for success. Here is a clear, common-sense approach to transforming a company with a ho-hum customer service profile to a company that's a recognized service leader.

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