Title:
Service management : operations, strategy, and information technology
Author:
Fitzsimmons, James A.
ISBN:
9780071244404
9780073122588
Personal Author:
Edition:
5th ed.
Publication Information:
Boston, Mass. ; New York : McGraw-Hill, 2006.
Physical Description:
xiv, 605 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Series:
McGraw-Hill/Irwin series operations management
Series Title:
McGraw-Hill/Irwin series operations management
Subject Term:
Added Author: