Summary

Do your line managers use performance review as a powerful management tool or do they regard it as a pointless form filling exercise to be ticked off and forgotten for another six months? A properly designed and managed appraisal process is the most efficient, and cost effective, means of identifying and managing employees' performance and development needs. It is also the best way you have of focusing employees on those activities that will deliver the greatest impact on your business. With its combination of practical 'hands on' experience and research, Clive Fletcher's book has long been regarded as the leading work on the subject. This third edition has been thoroughly revised and includes two new chapters on 360 degree appraisal and developing challenges in applying performance review. Fletcher has delivered a master class in making appraisal work. If you want an appraisal system that will deliver results - read this book.