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1. 
Cover image for The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
by 
Freeland, John G.
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002010873.html
Publisher description http://catdir.loc.gov/catdir/description/mh031/2002010873.html
Format: 
Books
Publication Date 
2003
Excerpt: 
profitability / Freeland, John G.
Available: Copies:
2. 
Cover image for Ultimate CRM handbook: strategies and concepts for
Ultimate CRM handbook: strategies and concepts for
Ultimate CRM handbook: strategies and concepts for
by 
Freeland, John G.
Format: 
Books
Publication Date 
2002
Excerpt: 
Ultimate CRM handbook: strategies and concepts for Freeland, John G.
Available: Copies:
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