First, Some Fundamentals -- A+ Certification Exam -- Basic Electronics and Number Systems -- Using the Right Tools -- Inside the Case -- Motherboard -- Memory Systems -- Storage Systems -- Bus Structures -- Power -- Outside the Case -- Input Devices -- Output Devices -- Serial and Parallel Ports -- Printers -- Communications and Networking Basics -- Keeping the Computer (And the User) Happy -- Disassembling the Computer -- Reassembling the Computer -- Installing New Hardware -- Upgrading the Motherboard -- Portable Systems -- Interfacing with the Customer -- Preventive Maintenance -- DOS/Windows World -- Installing, Configuring, and Upgrading -- Diagnosing and Repairing Problems -- Part of Tens -- Ten Ways to Prepare for Your Test Day -- Ten Really Great Web Sites for Study Aids -- Appendixes -- Sample Test -- About the CD.