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1. 
Cover image for Handle with care : motivating and retaining your employees
Handle with care : motivating and retaining your employees
by 
Glanz, Barbara A.
Publisher description http://www.loc.gov/catdir/description/mh031/2002510840.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Handle with care : motivating and retaining your employees / Glanz, Barbara A.
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2. 
Cover image for Care packages for your customers : an idea a week to enhance customer service
Care packages for your customers : an idea a week to enhance customer service
by 
Glanz, Barbara A.
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Manage from the heart -- The four steps to recovery -- Happy employees create happy customers -- Hold
Available: Copies:
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