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1. 
Cover image for Revisiting outcomes assessment in higher education
Revisiting outcomes assessment in higher education
by 
Hernon, Peter.
Table of contents http://www.loc.gov/catdir/toc/ecip061/2005029422.html
Format: 
Books
Publication Date 
2006
Excerpt: 
learning organization : assessment as an agent of change / Applying student learning outcomes to an
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2. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Improve Customer Service -- 12. Embracing Change - Continuous Improvement.
Available: Copies:
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