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1. 
Cover image for Improving the quality of library services for students with disabilities
Improving the quality of library services for students with disabilities
by 
Hernon, Peter.
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030261.html
Format: 
Books
Publication Date 
2006
Excerpt: 
instrument : New Zealand / by Philip Calvert and Peter Hernon -- Refinement of the data collection instrument
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2. 
Cover image for Revisiting outcomes assessment in higher education
Revisiting outcomes assessment in higher education
Revisiting outcomes assessment in higher education
by 
Hernon, Peter.
Table of contents http://www.loc.gov/catdir/toc/ecip061/2005029422.html
Format: 
Books
Publication Date 
2006
Excerpt: 
and methodological considerations / Methods of data collection / Managing electronic portfolios / The
Available: Copies:
3. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
cutting-edge measurement strategies and data collection methods to measure service quality in academic and
Available: Copies:
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