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1. 
Cover image for Improving the quality of library services for students with disabilities
Improving the quality of library services for students with disabilities
by 
Hernon, Peter.
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030261.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Improving the quality of library services for students with disabilities / Hernon, Peter.
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2. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.
Available: Copies:
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