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1. 
Cover image for The next library leadership : attributes of academic and public library directors
The next library leadership : attributes of academic and public library directors
by 
Hernon, Peter.
Format: 
Books
Publication Date 
2003
Excerpt: 
1. A Shortage of Librarians -- 2. Qualities Expected of Library Directors: A Review of the
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2. 
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
quantitatively and qualitatively assessed. Librarians can select the service factors and customer expectations
Available: Copies:
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