Management ideas --in brief

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Title:

Author:

Kermally, Sultan.

ISBN:

9780750634502

Personal Author:

Kermally, Sultan.

Publication Information:

Oxford : Butterworth-Heinemann, 1997.

Physical Description:

238 p. ; 24 cm.

Series:

--In brief

Series Title:

--In brief

General Note:

At head of cover: The Institute of Management Foundation.

Contents:

Prologue: Memo from the chief executive officers to all employees -- 1. Snapshots of the competitive environment -- 2. Total quality management -- 3. Benchmarking -- 4. Delivering service excellence -- 5. Business process re-engineering -- 6. Performance measurement -- 7. Empowerment -- 8. The horizontal organization -- 9. The learning organization -- 10. Teaming for business success -- 11. The knowledge era: computers and communications systems -- Epilogue: Memo from all employees to the chief executive officers.

Subject Term:

Management.

Organizational Innovation.

Added Corporate Author:

Institute of Management.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168015710565	658 K39M 1997	1	Searching... Unknown

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Summary

Management Ideas is a unique guide to the dominant theories influencing management practice in the late 20th century. Kermally explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in today's intensively competitive climate. Management Ideas looks at: * Total quality management *Benchmarking *Customer service *Business process re-engineering *Performance measurement *Empowerment *Learning and knowledge-focused organizations The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed. Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering. He is also a part-time lecturer at Durham University Business School. An expanded hardback edition of this book, Total Management Thinking, is also available - ISBN 0750626143