Introduction to knowledge management : KM in business

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Title:

Author:

Groff, Todd R.

ISBN:

9780750677288

Personal Author:

Groff, Todd R.

Publication Information:

Boston, MA : Butterworth-Heinemann, 2003.

Physical Description:

p. cm.

Contents:

Ch. 1. Introducing KM -- Ch. 2. Personal KM -- Ch. 3. Capture and Corroborate -- Ch. 4. Organize and Secure -- Ch. 5. Analyze and Collaborate -- Ch. 6. Storytelling and Knowledge Transfer -- Ch. 7. Systems Thinking -- Ch. 8. Harnessing Metcalfe's Law: Utility = Nodes[superscript 2] -- Ch. 9. 3D Communication -- Ch. 10. Building in Knowledge Exchange -- Ch. 11. Developing KM Strategies -- Ch. 12. The Ethics of KM -- Ch. 13. Metrics and Taming Wicked Problems -- Ch. 14. Careers in KM.

Subject Term:

Knowledge management.

Added Author:

Jones, Thomas P.

Electronic Access:

Publisher description http://www.loc.gov/catdir/description/els031/2003043696.html
Table of contents http://www.loc.gov/catdir/toc/els031/2003043696.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168015723469	658.4038 G874.I 2003	1	Searching... Unknown

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Summary

This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.