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1. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
Achieving high customer satisfaction -- Developing strong listening and communication skills
Available: Copies:
2. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
ch. 1: Achieving high customer satisfaction -- ch. 2: Developing strong listening and communication
Available: Copies:
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