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Cover image for A guide to customer service skills for the help desk professional

A guide to customer service skills for the help desk professional

by

Knapp, Donna.

Format:

Books

Publication Date

2011

Excerpt:

and the self-management skills needed to deliver it. It provides a better understanding of what a

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2.

Cover image for A guide to service desk concepts

A guide to service desk concepts

by

Knapp, Donna.

Format:

Books

Publication Date

2010

Excerpt:

and the self-management skills needed to deliver it. It provides a better understanding of what a

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