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1. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
Course Technology Cengage Learning,
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
technology component: service desk tools and technologies -- The information component: service desk
Available: Copies:
3. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
Thomson Course Technology,
Available: Copies:
4. 
Cover image for A guide to help desk concepts
A guide to help desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2003
Excerpt: 
Course Technology,
Available: Copies: