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1. 
Cover image for Researching customer satisfaction & loyalty : how to find out what people really think
Researching customer satisfaction & loyalty : how to find out what people really think
by 
Szwarc, Paul.
Format: 
Books
Publication Date 
2005
Excerpt: 
Market Research Society.
Available: Copies:
2. 
Cover image for An introduction to market and social research : planning and using research tools and techniques
An introduction to market and social research : planning and using research tools and techniques
by 
Adams, Karen.
Table of contents only http://www.loc.gov/catdir/toc/ecip0617/2006023957.html
Format: 
Books
Publication Date 
2006
Excerpt: 
An introduction to market and social research : planning and using research tools and techniques /
Available: Copies:
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