Dismissal: getting the big picture -- Getting it started: planning, organising and the establishment of rules -- Getting it started: conduct and capacity -- Getting it perfect: substantive and procedural fairness -- Getting it perfect: evidence and the balance of probability -- Getting it perfect: misconduct -- Getting it perfect: incapacity -- Getting it perfect: poor work performance -- Getting it perfect: retrenchment -- Getting it perfect: special dismissals -- Toolkit contents: forms and letters -- Codes to the labour relations act (Code of good practice: dismissal (Schedule 8 to the Labour Relations Act)