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1. 
Cover image for The value of learning : how organizations capture value and ROI and translate them into support, improvement, and funds
by 
Phillips, Patricia Pulliam.
Format: 
Books
Publication Date 
2007
Excerpt: 
implementation -- Ch. 7. Measuring and isolating the impact of programs -- Ch. 8. Identifying benefits and costs
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2. 
Cover image for The human resources scorecard : measuring the return on investment
by 
Phillips, Jack J., 1945-
Format: 
Books
Publication Date 
2001
Excerpt: 
Labor costs -- Accounting.
Available: Copies:
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