Operations management : improving customer service
Title:
Operations management : improving customer service
Author:
Schonberger, Richard.
ISBN:
9780256098815
9780256082401
Personal Author:
Edition:
4th ed., International student ed.
Publication Information:
Homewood, IL : Irwin, ©1991.
Physical Description:
xvii, 926 pages : illustrations ; 23 cm
Contents:
Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.
Added Author:
Electronic Access:
Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF