A handbook of management and leadership : a guide to managing for results

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Title:

Author:

Armstrong, Michael, 1928-

ISBN:

9780749443443

Personal Author:

Armstrong, Michael, 1928-

Publication Information:

London and Sterling, VA : Kogan Page, 2005.

Physical Description:

x, 242 p. ; 25 cm.

Contents:

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

Subject Term:

Management -- Handbooks, manuals, etc.

Leadership -- Handbooks, manuals, etc.

Added Author:

Stephens, Tina.

Electronic Access:

Table of contents http://www.loc.gov/catdir/toc/ecip056/2005001556.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168020374019	658.4 A737H 2005	1	Searching... Unknown

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Summary

The Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know about the skills of management and approaches to effective leadership. The book also deals with three other important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the professional standards of the Chartered Institute of Personnel and Development (CIPD) for Managing for Results which is one of the main sections of the Leadership and Management set of standards. It therefore provides a complete presentation of all that students need to know to pass that examination, which is an essential portal to chartered membership of the CIPD. It also deals with the subject areas covered by the Management Standards Centre.