
Emotional intelligence : tipping point in workplace excellence
Title:
Emotional intelligence : tipping point in workplace excellence
Author:
Prins, Annette.
ISBN:
9781869221737
Personal Author:
Publication Information:
Randburg : Knowres, 2011.
Physical Description:
viii, 376 p. : ill. ; 25 cm.
Contents:
Opening doors to a better life with emotional intelligence -- affective domain in human functioning, with specific emphasis on the workplace -- overview of emotional intelligence -- Acquiring emotional intelligence skills -- Intrapersonal skills -- Emotional self-awareness -- Assertiveness -- Self-regard -- Self-actualisation -- Independence -- Interpersonal skills -- Empathy -- Interpersonal relationships -- Social responsibility -- Adaptability skills -- Problem solving -- Reality testing -- Flexibility -- Stress management -- Stress tolerance -- Impulse control -- General mood -- Happiness -- Optimism --