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1. 
Cover image for Building and managing a world class IT help desk instructor's pack
Building and managing a world class IT help desk instructor's pack
Building and managing a world class IT help desk instructor's pack
by 
Wooten, Bob.
Format: 
Books
Publication Date 
2002
Excerpt: 
desk--14. The business of a help desk--15. Identify perceived issues--16. Move forward--17. The people
Available: Copies:
2. 
Cover image for Building & managing a world class IT help desk
Building & managing a world class IT help desk
Building & managing a world class IT help desk
by 
Wooten, Bob.
Table of contents http://catdir.loc.gov/catdir/toc/mh023/2001273323.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh042/2001273323.html
Publisher description http://catdir.loc.gov/catdir/description/mh024/2001273323.html
Format: 
Books
Publication Date 
2001
Excerpt: 
Desk -- Developing Your People -- Business of a Help Desk -- I Hate My Help Desk. Fix It! -- Identify
Available: Copies:
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