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Relationship marketing and customer relationship management

Roberts-Lombard, Mornay, editor.

Format:

Books

Publication Date

2024

Excerpt:

Customer services -- Management.

Available: Copies:

Relationship marketing and customer relationship management

Roberts-Lombard, Mornay, editor.

Format:

Books

Publication Date

2018

Excerpt:

Customer services -- Management.

Available: Copies:

A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Computer service industry -- Customer services.

Available: Copies:

Principles of marketing

Kotler, Philip (Philip J.), 1931-

Format:

Books

Publication Date

2014 2013

Excerpt:

. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New

Available: Copies:

Customer service : skills for success

Lucas, Robert W.

Format:

Books

Publication Date

2012

Excerpt:

Customer service : skills for success / Lucas, Robert W.

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Customer service management : a holistic approach

Engelbrecht, Eugene.

Format:

Books

Publication Date

2011

Excerpt:

Customer service management : a holistic approach / Engelbrecht, Eugene.

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Introduction to marketing

McDaniel, Carl, Jr., 1941-

Format:

Books

Publication Date

2011

Excerpt:

concepts -- Developing and managing products -- Services and nonprofit organization marketing -- Marketing

Available: Copies:

Principles of marketing

Kotler, Philip.

Format:

Books

Publication Date

2010

Excerpt:

, services and brands : building customer value -- New-product development and product life-cycle strategies

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The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- Management.

Available: Copies:

10.

Personal assistance. NQF level 4, Student's book

Paarman, S.

Format:

Books

Publication Date

2009

Excerpt:

Customer services.

Available: Copies:

11.

Services marketing : a contemporary approach

Boshoff, Christo.

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- South Africa -- Marketing.

Available: Copies:

12.

Creating a winning E-business

Napier, H. Albert, 1944-

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer

Format:

Books

Publication Date

2006

Excerpt:

-- Unauthorized network access and theft of proprietary information -- Distributed denial of service attacks

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