Interaction design : beyond human-computer interaction / Sharp, Helen, author.

Evaluation Design -- 12.Evidence Synthesis Approaches: Systematic Reviews -- 13.Evidence Synthesis Approaches

agenda setting -- Policy design -- Policy implementation -- Programme management, project management and

collaboration -- Requirements life cycle management -- Strategy analysis -- Requirements analysis and design

-- Project monitoring and evaluation -- Research planning and design -- Sampling -- Data Collection: Basic

The design of everyday things / Norman, Donald A., author.

-depth review of literature -- Quantitative research designs -- Single-system design -- Quantitative data

Managing service operations : design and implementation / Hollins, Bill.