quality through internal and relationship marketing -- 16. Learning outcomes -- 17. Event marketing -- 18

-- CHAPTER 3: Developing cultural literacy through service learning in teacher education -- CHAPTER 4

affect learning -- 3. Factors affecting learning -- Part III: Prenatal and infancy periods -- 4. Prenatal

Computer service industry -- Customer services.

Civil service -- South Africa -- Personnel management.

-- Learning objectives -- Introduction -- New product development concept -- New product or service

) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points

The call centre training handbook : a complete guide to learning & development in contact centres /

collaborative learning at the former Technikon Southern Africa / Fritz Dresselhaus -- Tutor learning, student