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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
from Help Desk to Service Desk -- Components of a Successful Service Desk -- People -- Processes
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2. 
Cover image for Creative strategy in advertising
Creative strategy in advertising
by 
Drewniany, Bonnie L., author.
Format: 
Books
Publication Date 
2014
Excerpt: 
understanding of people and an awareness of their needs, the text moves through the creative process step by
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3. 
Cover image for Torkildsen's sport and leisure management
Torkildsen's sport and leisure management
by 
Taylor, Peter, 1949-
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Format: 
Books
Publication Date 
2011
Excerpt: 
successful sport and leisure management. Managing people in sport and leisure -- Planning for sport and
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4. 
Cover image for The turtle and the peacock : collaboration for prosocial change : the entertainment-education strategy on television
The turtle and the peacock : collaboration for prosocial change : the entertainment-education strategy on television
The turtle and the peacock : collaboration for prosocial change : the entertainment-education strategy on television
by 
Bouman, Martine (M.P.A.), 1954-
Format: 
Books
Publication Date 
1999
Excerpt: 
drama series, realistic social drama is especially successful in involving people emotionally. There is
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