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1. 
Cover image for Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
Quality management for organizational excellence : introduction to total quality / Goetsch, David L.
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2. 
Cover image for Supply chain management : a balanced approach
Supply chain management : a balanced approach
Supply chain management : a balanced approach
by 
Badenhorst, J. A. (Johanna Adolphina), 1954-
Format: 
Books
Publication Date 
2017
Excerpt: 
Supply chain management : a balanced approach / Badenhorst, J. A. (Johanna Adolphina), 1954-
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3. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
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4. 
Cover image for Quality management : theory and application
Quality management : theory and application
by 
Mauch, Peter D., 1954-
Klappentext
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018653406&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2010
Excerpt: 
Total quality management.
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