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1. 
Cover image for Customer relationship management : concepts and tools
Customer relationship management : concepts and tools
by 
Buttle, Francis.
Format: 
Books
Publication Date 
2004
Excerpt: 
Beziehungsmanagement.
Available: Copies:
2. 
Cover image for Relationship marketing : exploring relational strategies in marketing
Relationship marketing : exploring relational strategies in marketing
by 
Egan, John, 1952-
Format: 
Books
Publication Date 
2001
Excerpt: 
Beziehungsmanagement.
Available: Copies:
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