Search Results for Call centers -- Management.

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Operations & management principles for contact centres

Hoffmann, Esther C.

Format:

Books

Publication Date

2007

Excerpt:

Call centers -- Management.

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Introduction to cataloging and classification

Taylor, Arlene G., 1941-

Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006011701.html

Format:

Books

Publication Date

2006

Excerpt:

-- 19. Processing centers, networking, and cooperative programs -- 20. Catalog management -- App

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Call centres and human resource management : a cross-national perspective

Deery, Steve.

Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html

Format:

Books

Publication Date

2004

Excerpt:

Call centres and human resource management : a cross-national perspective / Deery, Steve.

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Bottom-line call center management : creating a culture of accountability and excellent customer service

Butler, David L. (David Lawrence)

Format:

Books

Publication Date

2004

Excerpt:

Bottom-line call center management : creating a culture of accountability and excellent customer

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How to measure human resources management

Fitz-enz, Jac.

Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2001056212.html

Format:

Books

Publication Date

2002

Excerpt:

How to measure human resources management / Fitz-enz, Jac.

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Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Call centers -- Management.

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