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1. 
Cover image for Handbook of customer satisfaction and loyalty measurement
Handbook of customer satisfaction and loyalty measurement
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
Consumer satisfaction -- Evaluation.
Available: Copies:
2. 
Cover image for Satisfaction : a behavioral perspective on the consumer
Satisfaction : a behavioral perspective on the consumer
by 
Oliver, Richard L., 1945-2016.
Table of contents http://catdir.loc.gov/catdir/toc/mh022/96017899.html
Publisher description http://catdir.loc.gov/catdir/description/mh022/96017899.html
Inhaltsverzeichnis Satisfaction
Format: 
Books
Publication Date 
1997
Excerpt: 
Consumer satisfaction -- Evaluation.
Available: Copies:
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