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1. 
Cover image for The virtual reference desk : creating a reference future
The virtual reference desk : creating a reference future
by 
Lankes, R. David, 1970-
Format: 
Books
Publication Date 
2006
Excerpt: 
The virtual reference desk : creating a reference future / Lankes, R. David, 1970-
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2. 
Cover image for Digital reference service in the new millennium : planning, management, and evaluation
Digital reference service in the new millennium : planning, management, and evaluation
by 
Lankes, R. David, 1970-
Format: 
Books
Publication Date 
2000
Excerpt: 
Lankes, R. David, 1970-
Available: Copies:
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