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1. 
Cover image for Business process modeling, simulation, and design
Business process modeling, simulation, and design
by 
Laguna, Manuel.
Format: 
Electronic Resources
Publication Date 
2005
Excerpt: 
benchmarking with data envelopment analysis.
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2. 
Cover image for Quality control
Quality control
by 
Besterfield, Dale H.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
Function Deployment -- ISO 9000 -- ISO 14000 -- Benchmarking -- Total Productive Maintenance -- Seven
Available: Copies:
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