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1. 
Cover image for Coaching and Mentoring : Practical Conversations to Improve Learning.
Coaching and Mentoring : Practical Conversations to Improve Learning.
by 
Parsloe, Eric.
Full text available (with Read Aloud feature) from Ebook Library
Format: 
Electronic Resources
Publication Date 
2009
Excerpt: 
individual differences; Chapter 6 Feedback that builds confidence and success; Chapter 7 Observant listening
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2. 
Cover image for Organizational behavior
Organizational behavior
by 
Kreitner, Robert.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
-- Individual behavior in organizations. Individual differences: personality, attitudes, abilities, and emotions
Available: Copies:
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