What is research? -- Research paradigms and traditions -- Theory in research -- From topic to research question -- The aims of research -- Formulating hypotheses -- The research rationale -- The literature review -- Conceptualisation -- Constructing arguments in research -- Sampling -- Quantitative data collection -- Qualitative data collection -- Action research -- Quantitative data analysis -- Qualitative data analysis -- Validity and reliability -- Ethics in research -- Limitations, delimitations and recommendations -- The research proposal -- The research report -- Referencing.