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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Communication Tools -- Whiteboards -- Dashboards -- Instant Messaging Systems -- Social Media -- Tools Used by
Available: Copies:
by 
Littlejohn, Stephen W.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Problematic-Integration Theory -- The Sociocultural Tradition -- Symbolic Interaction and Self as a Social
Available: Copies:
3. 
Cover image for SocialCorp : social media goes corporate
by 
Postman, Joel.
Format: 
Books
Publication Date 
2009
Excerpt: 
SocialCorp : social media goes corporate / Postman, Joel.
Available: Copies: