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1. 
Cover image for THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
by 
Stickdorn, Marc, author.
Format: 
Books
Publication Date 
2011
Excerpt: 
Service industries -- Management.
Available: Copies:
2. 
Cover image for Employment relations in the hospitality and tourism industries
Employment relations in the hospitality and tourism industries
by 
Lucas, Rosemary.
Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003014694.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Employment relations in the hospitality and tourism industries / Lucas, Rosemary.
Available: Copies:
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