. Questioning: How to approach people -- The most useful questions in journalism -- Questioning uneasy sources

Kasinomics : African informal economies and the people who inhabit them / Alcock, GG, author.

from Help Desk to Service Desk -- Components of a Successful Service Desk -- People -- Processes

-- Business planning -- Successful small business strategies -- Start-ups and franchises -- Buying an existing

between agencies and the people they aim to persuade; he suggests new ways of approaching research to cut

. Disruption is must reading for all advertising and marketing professionals, as well as business people who