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1. 
Cover image for ITIL : service management implementation and operation
ITIL : service management implementation and operation
ITIL : service management implementation and operation
by 
Shuja, Ahmad K.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer service industry -- Management.
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
3. 
Cover image for Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
by 
Sanderson, Susan M.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
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