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1. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Customer services -- United States.
Available: Copies:
2. 
Cover image for Building an import/export business
by 
Weiss, Kenneth D. (Kenneth Duane), 1940-
Format: 
Books
Publication Date 
2008
Excerpt: 
. Marketing in the United States and abroad -- What is marketing? -- Marketing imports -- Marketing exports
Available: Copies:
3. 
Cover image for Call centres and human resource management : a cross-national perspective
by 
Deery, Steve.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- United States -- Management.
Available: Copies:
4. 
Cover image for Customer service training
by 
Kamin, Maxine.
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer services -- United States.
Available: Copies:
5. 
Cover image for The customer revolution : how to thrive when customers are in control
by 
Seybold, Patricia B.
Format: 
Books
Publication Date 
2001
Excerpt: 
Customers -- United States.
Available: Copies:
6. 
Cover image for Assessing service quality : satisfying the expectations of library customers
by 
Hernon, Peter.
Format: 
Books
Publication Date 
1998
Excerpt: 
Public services (Libraries) -- United States -- Evaluation.
Available: Copies:
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