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1. 
Cover image for Please every customer : delivering stellar customer service across cultures
Please every customer : delivering stellar customer service across cultures
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2011
Excerpt: 
Please every customer : delivering stellar customer service across cultures / Lucas, Robert W.
Available: Copies:
2. 
Cover image for Training workshop essentials : designing, developing, and delivering learning events that get results
Training workshop essentials : designing, developing, and delivering learning events that get results
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2009
Excerpt: 
results / Lucas, Robert W.
Available: Copies:
3. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format: 
Books
Publication Date 
2005
Excerpt: 
situations / Lucas, Robert W.
Available: Copies:
4. 
Cover image for Effective college and university teaching : strategies and tactics for the new professoriate
Effective college and university teaching : strategies and tactics for the new professoriate
by 
Buskist, William.
Format: 
Books
Publication Date 
2012
Excerpt: 
/ Steven A. Meyers -- 3.Allaying Graduate Student Fears About Teaching / Sandra Goss Lucas -- 4.Preparing
Available: Copies:
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