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1. 
Cover image for The virtual reference desk : creating a reference future
The virtual reference desk : creating a reference future
by 
Lankes, R. David, 1970-
Format: 
Books
Publication Date 
2006
Excerpt: 
Reference services (Libraries) -- Information technology.
Available: Copies:
2. 
Cover image for Digital reference service in the new millennium : planning, management, and evaluation
Digital reference service in the new millennium : planning, management, and evaluation
by 
Lankes, R. David, 1970-
Format: 
Books
Publication Date 
2000
Excerpt: 
Electronic reference services (Libraries) -- United States -- Management.
Available: Copies:
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